Open Source Ticket Tracking System – Jutda HelpDesk

Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, designed from the ground up to be easy to use. It’s an Open source HelpDesk / ticket tracking system.

Open Source Ticket Tracking System - Jutda HelpDesk

Jutda Helpdesk is designed to be easy to use, as ticket tracking systems are only useful when everybody makes use of them. To ease the pain of implementing a new helpdesk management system, there is a series of documents prepared to cover issues such as installation, configuration, and getting started with the software, read them here.

Jutda HelpDesk Features

Intuitive user interface
Full two-way e-mail integration
Multi-queue: separate tickets into departments & product-groups
Automatic ticket escalation
Public web-based ticket submission and review
Private staff-only web-based interface
Reporting and statistics are available
Full API to allow tickets to be created, updated, resolved, and deleted from 3rd party applications
Runs on top of industry-standard open-source software

Requirements: Python 2.3+, Django

Website: http://www.jutdahelpdesk.com/

Demo: http://demo.jutdahelpdesk.com/

Download: http://code.google.com/p/jutda-helpdesk/