Open Source Ticketing System – Request Tracker

Request Tracker is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

Written in object-oriented Perl, Request Tracker is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

Request Tracker manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

Features

• Track Critical Data
• Convenient for End Users
• Easy to Customize
• Platform Independent
• Open Source

Website: http://www.bestpractical.com/rt